Privacy policy

Introduction Whether you are a registered patient or a member of our digital community, your personal data is of the highest importance to Women's Wellness Clinic. Any data you provide us will be used to provide an excellent service, relevant and helpful communication, and to facilitate your interaction with us. We value the trust you place in us and how we handle your data, and we never intend to misuse your data in any way. We understand the importance of protecting your right to privacy.

This privacy notice provides you with details of how we collect and process your personal data through your use of our site womenswellnessclinic.co.uk. By providing us with your data, you warrant to us that you are over 13 years of age.

Women's Wellness Clinic Ltd is the data controller and we are responsible for your personal data (referred to as “we,” “us,” or “our” in this privacy notice).

Contact Details Our full details are: contact@wwc.clinic

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at contact@wwc.clinic.

Data Collection What data we collect about you, for what purpose, and on what lawful ground we process it?
Personal data means any information capable of identifying a living individual. It does not include anonymized data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping, or for the establishment, pursuance, or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records, and to establish, pursue, or in exceptional circumstances to defend legal claims.

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases, and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions, to deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business, and to decide our marketing strategy.

Patient Data

Sensitive ‘Special Category’ Data
Under the GDPR, certain types of data need special attention as they are particularly sensitive. The following data is considered under the regulation as Special Category Data:
Data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation.

The following data may be collected to help assess your individual needs in order to provide or recommend the appropriate treatment(s), products, and services:

  • Data relating to racial or ethnic origin

  • Data relating to health, including lifestyle, diagnoses, genetic, medications, and mental health symptoms

  • Data concerning a person’s sex life

We may ask for your explicit consent for processing sensitive data, so when you submit your details, we may send you a further communication asking for you to confirm your consent to this processing. However, under the GDPR, we can fulfill the condition to process such special category data if we are collecting such data for the purposes of medical diagnosis, the provision of health or social care or treatment, in addition to our lawful bases of legitimate interest and to fulfill our contract with you.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose for which it was collected or a reasonably compatible purpose if necessary. For more information on this please email us at contact@wwc.clinic.

We may process your personal data without your knowledge or consent where this is required or permitted by law. We do not carry out automated decision making or any type of automated profiling.

How we collect your personal data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

Marketing Communications
Our lawful ground for processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked for information from us about or expressed interest in our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. You can still opt out of receiving marketing communications from us at any time

Complaints Policy

At Women's Wellness Clinic we strive to provide exceptional healthcare services to all our patients. However, we understand that there may be occasions where you may not be completely satisfied with your experience. We take your feedback seriously and are committed to addressing any concerns you may have promptly and effectively.

How to Make a Complaint:

If you have a complaint, we encourage you to bring it to our attention as soon as possible. You can do this by:

  1. Speaking directly to a member of our staff on-site.

  2. Emailing us at contact@wwc.clinic

What Happens Next:

Once we receive your complaint, we will acknowledge it promptly. We will investigate the matter thoroughly and strive to provide you with a resolution in a timely manner.

Our Commitment to You:

  • We will handle your complaint with confidentiality and sensitivity.

  • We will keep you informed of the progress and expected timeline for resolution.

  • We will take appropriate steps to prevent similar issues from occurring in the future.

  • We welcome your feedback as an opportunity to improve our services.

Feedback:

Your feedback is invaluable to us and helps us continually improve. We appreciate both positive and negative feedback, as it enables us to enhance the quality of care we provide.